Thinking of Switching from Motus? Here's What to Expect (and What to Ask)
Hundreds of companies have switched their vehicle reimbursement programs from Motus to Kliks. Here's an honest account of what the process looks like, what questions to ask, and what you'll gain - and give up.
Published February 24, 2026. Updated February 24, 2026. By Kliks Editorial Team.
Why Companies Switch from Motus
Motus is the largest vehicle reimbursement platform in North America, and for good reason - they've been in the market for decades and have built a comprehensive product. But size and longevity don't always translate to the best fit for every organization. Over the past three years, we've onboarded hundreds of companies that switched from Motus, and the reasons they cite are remarkably consistent.
Pricing opacity. Motus's pricing is not publicly disclosed, and the contracts we've seen from former customers vary enormously - sometimes by 3x or more for similar program configurations. Companies often don't realize they're overpaying until they see a competitor's pricing. At Kliks, we publish our pricing: $24.95 per user per month, all-inclusive. No setup fees. No annual rate update fees. No "compliance module" add-ons.
Implementation timelines. The most common complaint we hear from companies switching from Motus is that implementation took far longer than expected - often three to six months. At Kliks, our standard implementation is 14 days. We've never missed that commitment.
Support responsiveness. Enterprise customers of Motus are typically assigned to a support queue rather than a named specialist. Response times of three to five business days for non-urgent issues are common. At Kliks, every customer has a named compliance specialist who responds within two business hours.
Salesforce integration. Motus offers a Salesforce integration, but it requires significant configuration and is not included in the base price. Kliks's Salesforce integration is native, bidirectional, and included at no additional cost.
What the Switch Actually Looks Like
The switching process is more straightforward than most finance leaders expect. Here's a realistic timeline:
Week 1: Discovery and data export. Your Kliks implementation specialist will work with you to export your current driver roster, vehicle data, and rate history from Motus. Motus is required to provide this data upon request - it's your data. We've done this hundreds of times and know exactly what to ask for.
Week 2: Program configuration. We configure your FAVR or CPM program in Kliks using your existing rate structure as a baseline, then update rates to current IRS-approved data if they haven't been refreshed recently. We also configure your Salesforce integration, payroll export format, and approval workflows.
Day 14: Go-live. Your drivers receive an email with instructions to download the Kliks app and log in. The onboarding flow takes about five minutes. Most companies see 90%+ driver adoption within the first week.
Month 1: Parallel run (optional). Some companies choose to run Kliks and Motus in parallel for the first month to validate that reimbursement calculations match. We support this and provide a reconciliation report at the end of the parallel period.
Questions to Ask Before You Switch
Before committing to any switch, we recommend asking these questions - of us and of any other vendor you're evaluating:
1. What is the all-in monthly cost per driver? Ask for a written quote that includes every fee: setup, implementation, annual rate updates, compliance support, integrations, and any per-transaction fees. The number that matters is the total annual cost divided by your driver count.
2. What is your implementation timeline, and what happens if you miss it? Get a written commitment with a specific date. Ask what remedies are available if the timeline slips.
3. Who will be my named contact after implementation? Ask for the name and title of the person who will own your account. Ask what their response time SLA is and how it's enforced.
4. Can I speak with a reference customer of similar size and industry? Any reputable vendor should be able to provide at least two or three reference customers who are willing to take a call. If they can't, that's a red flag.
5. What does your mileage log validation process look like? Ask specifically how the platform validates that mileage logs meet IRS documentation requirements. This is where compliance risk lives, and the answer will tell you a lot about how seriously the vendor takes compliance.
6. How are rates updated, and who is responsible for ensuring they stay current? Ask whether rate updates are automatic or manual, how frequently they occur, and whether there's an additional fee.
What You'll Gain - and What to Watch For
What you'll gain:
Companies switching from Motus to Kliks consistently report three benefits in the first 90 days. First, cost savings - typically 40-55% reduction in per-driver cost. Second, faster support response - the shift from a support queue to a named specialist is immediately noticeable. Third, Salesforce integration that actually works out of the box.
What to watch for:
The main adjustment is the mobile app. Kliks's app has a different UX than Motus's, and some drivers will need a few days to adapt. We provide driver onboarding materials and a support hotline specifically for drivers during the transition period. In our experience, driver satisfaction scores are higher on Kliks within 60 days of switching - but there is a short adjustment period.
The other thing to watch for is contract timing. If you're mid-contract with Motus, review your termination clause carefully. Some Motus contracts include auto-renewal provisions and termination fees. We've helped many customers navigate this - in some cases, the savings from switching are large enough to justify paying a termination fee.
A Note on Cardata
If you're also evaluating Cardata, the switching process is similar. Cardata is a strong product, particularly for Canadian operations, but their US pricing and support model have the same structural issues as Motus - opaque pricing, support queues, and implementation timelines measured in months rather than days.
Ready to Explore a Switch?
The best way to evaluate whether switching makes sense for your organization is a side-by-side cost analysis using your actual driver data. We'll model your current program cost against Kliks pricing, identify any compliance gaps in your current program, and give you a realistic implementation timeline.
We'll also connect you with two or three reference customers who switched from Motus - companies managing programs similar to yours in size and industry. They'll give you an unfiltered view of what the experience was like.
There's no obligation and no sales pressure. If Kliks isn't the right fit, we'll tell you.